REFUND POLICY

Effective Date: September 1, 2026
Last Updated: September 1, 2026

1. Scope and legal rights

This Refund Policy applies to purchases made from Devy Services through https://devylobby.com/, an authorized storefront, our Discord server, or another authorized sales channel.

Digital products and services may be delivered, accessed, activated, customized, or started shortly after payment. For that reason, orders are generally non-refundable after delivery or fulfillment begins. This Policy does not remove, restrict, or waive any refund, cancellation, warranty, dispute, or other consumer right that cannot legally be waived.

2. Review before purchasing

Before paying, you must review the product description, included scope, platform and game requirements, compatibility information, delivery estimate, account-access requirements, risk disclosures, and this Refund Policy. The order record, checkout description, and any written ticket agreement identify what was purchased.

A customer’s failure to read the listing, misunderstanding of the scope, or purchase of an incompatible service does not automatically create a refund right. Contact support before purchasing if you need clarification.

3. General cancellation and refund rule

Except where required by applicable law, orders are generally final once payment is completed and any of the following occurs: fulfillment begins, a digital product is delivered or made available, access is provided, a key or license is revealed, a product is downloaded or activated, a custom request is started, account work begins, or labor has been allocated specifically to the order.

If an order has not been fulfilled and you request cancellation promptly, we may approve a cancellation or refund at our discretion, subject to payment-processing costs, the product type, and applicable law. A cancellation is not effective until Devy Services confirms it in writing.

4. Situations that generally are not refundable

Refunds generally will not be issued for:

Accidental purchases, duplicate orders caused by the customer, change of mind, or personal preference.
Failure to read the product description, requirements, warnings, or estimated delivery time.
Incorrect gamertag, username, platform, game, account, email, or other information supplied by the customer.
Failure to provide information, access, availability, approvals, or responses required to complete the order.
Customer-caused delay, missed appointment, inactivity, or failure to follow instructions.
A service that has been delivered, accessed, activated, downloaded, revealed, partially fulfilled, or completed.
Custom, personalized, or made-to-order work after work has begun.
A customer’s inability to access or use a product because of an incompatible device, platform, region, account, game version, software version, or third-party restriction disclosed before purchase.
Account bans, suspensions, restrictions, resets, rollbacks, lost progress, removed content, or other enforcement by a game publisher, platform, console network, or other third party.
Game updates, patches, server outages, security reviews, maintenance, policy changes, or third-party actions outside our reasonable control, unless the service was not provided as agreed and no legally required remedy applies.
Violations of a game, platform, payment-provider, or other third-party policy by the customer.
Loss of account access caused by the customer, the customer’s security practices, another person, or a third party.
Dissatisfaction with a result that matches the purchased description but differs from an unstated preference.
A request to change the selected package, platform, account, statistics, rank, loadout, or scope after fulfillment has begun.

These exclusions do not apply when a refund or other remedy is required by applicable law or when Devy Services determines that the order was not provided as described.

5. Service issue and remedy process

If you believe an order was not delivered, was materially different from the purchased description, or contains a technical issue caused by our fulfillment, contact support promptly and, where possible, within 7 calendar days of delivery or the expected completion date. This suggested reporting period does not waive a legal deadline or consumer right that applies to you.

To investigate, we may request your order number, purchase email, Discord username, platform, relevant screenshots, a description of the issue, and any instructions you received. Do not send payment-card numbers, CVV codes, bank credentials, or unrelated sensitive information.

When appropriate, and subject to applicable law, Devy Services may first attempt one or more of the following remedies:

Correct the issue.
Re-perform the affected service.
Replace or re-deliver the affected digital product.
Restore or reactivate access where technically possible.
Provide store credit or another agreed remedy.
Issue a partial or full refund when required or appropriate.

Troubleshooting, replacement, correction, reactivation, or re-delivery does not automatically create a right to a cash refund if the service is ultimately supplied as described.

6. Gaming and account-related services

Customers are responsible for reviewing all service requirements and risk disclosures before purchasing a gaming or account-related service. Such services may affect progress, statistics, settings, content, access, or account status. A later suspension, ban, reset, rollback, restriction, or loss of access does not by itself prove that the purchased service was not delivered as described and does not automatically qualify for a refund.

We do not guarantee that a game publisher or platform will permit, preserve, or honor a modification or result. If you believe the service was not performed according to the purchased scope, contact support so the order record can be reviewed.

7. Custom orders and scope changes

Custom orders, personalized packages, custom statistics, custom selections, account-specific configurations, graphics, and other individualized digital work are generally non-refundable once payment is completed and work begins.

A requested change after fulfillment begins may require additional payment, a revised delivery estimate, or a new order. Continuing to use, approve, or accept a changed service does not create a refund right for the original scope unless required by law.

8. Subscriptions and recurring payments

If a product or service renews automatically, the checkout must disclose the renewal frequency, amount or pricing method, and cancellation method before payment. You may cancel future renewals through the available account control or by contacting support through https://discord.gg/devylobby. Cancellation stops future charges but generally does not reverse a payment already processed or shorten a paid period, except where required by law.

We will not represent that a cancellation is complete until it has been confirmed or recorded. Keep the cancellation confirmation for your records.

9. Delays, unavailable services, and third-party outages

Estimated completion times are not guarantees unless expressly stated as guaranteed in writing. If we cannot provide a service within a time required by applicable law or an express guaranteed period, we will provide the notice, cancellation option, refund, or other remedy required by law.

If a service becomes unavailable before fulfillment because of a platform change, technical limitation, staffing issue, or other event, we may offer a replacement, rescheduled fulfillment, comparable alternative, store credit, or refund as appropriate. A customer’s acceptance of a new delivery estimate or alternative service will be documented in the order record.

10. Payment disputes and chargebacks

If you have an order, delivery, or technical concern, you may contact Devy Services so we can investigate and attempt to resolve it. Contacting us first is encouraged but is not a condition of any legal right to contact your bank, card issuer, payment provider, regulator, or court.

You must not knowingly submit false, incomplete, or misleading information in a payment dispute or chargeback. If a dispute is opened, we may provide the payment provider with relevant records, such as the order, checkout acceptance, payment confirmation, product description, delivery records, access logs where lawfully collected, support tickets, customer communications, screenshots, and other evidence relevant to the transaction.

To the extent permitted by law, we may pause affected services, cancel pending orders, restrict future purchases, or seek recovery of unpaid amounts when a payment is reversed without a valid basis. We will not treat a good-faith complaint or legally protected dispute as fraud solely because a customer raised it.

11. Refund method and processing time

Approved refunds are normally sent to the original payment method. The payment processor or financial institution controls the time required for the credit to appear. If the original method cannot receive a refund, we may request reasonable information needed to issue an alternative lawful refund method.

Fees charged by a payment provider, currency-conversion differences, or delays caused by a financial institution may affect timing or the amount received, subject to applicable law and the information disclosed at checkout.

Promotional discounts, coupons, store credits, and bonuses have no cash value unless required by law. A refund is limited to amounts actually paid for the affected order and does not include promotional value that was never paid.

12. Policy updates

We may update this Refund Policy by posting a revised version with a new effective date. The version in effect when an order is accepted generally governs that order, except for changes required by law or changes that do not materially reduce a right already provided.

13. Contact and refund request requirements

Open a support ticket at https://discord.gg/devylobby and provide:

Order number or transaction ID.
Purchase email or Discord username.
Product or service purchased.
Date of purchase.
Clear description of the issue and the remedy requested.
Relevant screenshots or records, excluding payment-card numbers, CVV codes, bank credentials, or unrelated sensitive data.

Website: https://devylobby.com/
Discord support: https://discord.gg/devylobby
Legal entity: 9Devy LLC, doing business as Devy Services